Brega launches 24-hour operations room to handle fuel complaints

Brega Oil Marketing Company announced on Thursday the establishment of a main operations room to work around the clock, aimed at receiving, handling and following up on citizens' reports, as part of the company's efforts to strengthen its direct response to public feedback and improve service standards at petrol stations.

The company said the operations room will receive reports and complaints related to petrol stations, including overcrowding, fuel shortages, stations halting operations or failing to open, and any other disruption affecting service levels, in addition to emergencies requiring intervention.